A Comparison of Application Performance Management Suites from CA, HP and Oracle White Paper

Oracle, Siebel, JD Edwards, and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Today's executives need actionable, insightful answer to IT-related business questions such as " How do my premier customers like the new customer service application? " It's no longer acceptable for IT to respond with typical IT-centric answers such as " The servers had 99% uptime. " To deliver more useful and appropriate answers such as " 99% of premier customers who used the application are fully satisfied, " IT must rethink the way it operates and make management more business-centric. This means focusing on optimizing the performance of applications that drive the enterprise in a way that aligns with the needs of the business. This sea-change in expectations is driving a major shift in how IT needs to manage day-today operations. Whereas in the past, IT traditionally monitored and managed the performance of individual components within the IT infrastructure, largely for performance and availability, organizations today need to manage performance from the perspective of the business applications running on those components. To achieve this new management model, enterprises must have the right tools in place to ensure the optimal flow of application-based business transactions. To help IT decision makers evaluate application performance management (APM) suites that support this business-centric model, Crimson Consulting Group conducted an independent research study sponsored by Oracle Corporation. Crimson focused on comparing three popular APM suites, based on in-depth interviews with actual customers from CA, HP, and Oracle. The study showed that while all three APM suites enabled organizations to improve uptime and delivery against service level agreements, the Oracle offering provided customers with clear advantages over the APM suites from HP and CA in both traditional performance and availability monitoring as well as in business-driven IT management. The key findings of the study are:  Better business/IT alignment: Customers using the HP and CA APM suites had to spend as much as 6 to 12.5 times longer gathering business-centric insights compared to Oracle customers.  Faster time to isolate and diagnose problems: Oracle customers reported isolating and diagnosing problems as much as three to five times faster than HP and CA customers.  Faster time to resolve problems: Oracle customers reported as much as 64 to 73 percent less downtime per incident compared to HP and CA customers.  Easier implementation: …